Most industries across the world are in their revolutionary phase, businesses that manage fleets and frequently operate from the fields are no exception. The future of the industry seems promising but thriving in it requires staying updated with emerging trends, finding ways to collect valuable insights and seizing every day in search of better technologies like field workforce management software that help enhance the field workforce's efficiency. 

In this article, we'll dive deeper into the recent trends of the field service sector and understand the impact they have on the industry's future. So, let's dive straight into it!

Why is Knowing Customer Trends Important? 

Customer trends are part of the conversation of almost every field service organization. And this year's trends are here to shape the future of the sector. According to a recent survey, decision-makers involved with field service-reliant organizations identified these points as the top three priorities; 

  • Quicker response time
  • Enhanced remote service options
  • Detailed insights into the performance data of their assets

So, what trends can help field service providers meet these expectations? Let's take a look at some of the most important trends in the sector and find the scope of using them as opportunities;

Top 5 Field Workforce Management Trends for 2023

  • Strategic Automation

Automating backend processes in the field service industry is one of the crucial trends to watch in 2023. These processes include; Scheduling appointments, customer relationship management, inventory management, generating and delivering invoices, and deciding when to take a follow-up for remarketing. 

Organizations willing to work on this can leverage  comprehensive Best workforce management software for field employees that can help automate the process for them. 

  • Virtual And Augmented Realities

VR and AR have turned out to be one of the most promising developments in the last few years. By 2030, AR is expected to become $461.25 billion and VR is expected to be an $87 billion industry. How can this be worthwhile for field service? 

Here it goes; AR (when digital images are spread into the real world) can do wonders for seasoned field professionals. For example, they can use AR to connect with experts remotely and get real-time guidelines. Whereas, VR can be used to train newly hired individuals. They can practice emergency responses in a safe and controlled environment. 

In the future, we will see technicians using AR (augmented reality) glasses to get access to schematics or manuals to aid in timely repairs. VR or virtual reality will let remote employees virtually provide field service without actually needing to travel on-site, which will help save plenty of dollars.

  • Big Data Analytics 

This is probably the biggest trend to watch in 2023. Let's tell you how. 

With the help of Big Data Analytics, field service companies can identify the ongoing needs of customers and analyze emerging trends and market patterns. 

How? It gives them the required data to answer questions related to 

  • Customer and industry trends
  • Service intervals
  • Company culture 
  • Setbacks and success of field service, etc. 
  • Mobile Workforce Management Apps

The use of mobile applications and software for field staff management will be increased by 11% in the upcoming 5 years. The apps to manage remote or field workers, their activities will have more sophisticated features to:

  1. Let businesses & staff access critical information.
  2. Schedule tasks and update job statuses.
  3. Allow seamless and fast communication between superiors and subordinates.

In upcoming years, we can expect more intuitive and integrated mobile workforce management apps that make field staff and operations management easy. More that that, they will help streamline and optimise daily based tasks like leave and attendance management with much more precision.

The workforce management apps will be more common even in small business units such as retail outlets where store managers have frequent need to schedule staff shifts.

  1. Inclusion of Assistive Technologies

The use of assistive technologies will be more prominent in the future. Assistive technologies can be in the form of IoT devices, sensors, smartphones, or any device that helps extract data. All in all, they will help enhance field force service abilities, especially workforce efficiency and productivity. 

They will help extract real-time data to further help:

  • Streamline communication
  • Simplify remote monitoring
  • Better resource allocation
  • Reduce downtime
  • Improve task prioritization

Modern task management software are advancing in nature and redefining how we assign, allocate or deliver tasks.

Diving into the future of field service 

With rising customer demands and emerging trends, it has become imperative for the field service industry to invest in the above-mentioned trends of 2023. Leveraging these will not only help field service professionals deliver exceptional customer service but will also help the industry dive into the future with the power of innovation and technology. 

Get started with TrackoField's Field Service Management Software

Now that we've reached the end, let's tell you about the advantages that our field workforce management software offers. Well, there are many starting from task management to employee performance monitoring. Adopting these trends would be easier with this platform. 

So, what are you waiting for, schedule a demo with us today! 

Read Also:- Nurture Your Employees' Productivity with Workforce Management Software